Please review the product title, description, included items and compatibility information before completing payment.
When a refund may be considered
- You were charged more than once for the same order.
- Payment succeeded but access was not provided and our support team cannot restore it.
- The delivered product is materially different from its published description.
Non-refundable situations
- Change of mind after purchase or after accessing/downloading the product.
- Inability to use a product caused by an unsupported device, app or third-party account.
- Requests involving redistribution, licence misuse or violation of our Terms.
Cancellations
Digital orders are processed automatically and cannot normally be cancelled after payment confirmation. An incomplete or failed payment does not create a completed order.
How to request help
Contact us within 7 days of purchase with your registered email, order number and a clear description of the issue. Approved refunds are sent to the original payment method and processing time depends on the bank/payment provider.
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